In a mid-size tech-centric product or service company, the IT department is responsible for maintaining and managing the company's computer systems, networks, and software services such as email.

To narrow it down:

  • Onboarding and offboarding employees to the company's network and systems
  • Conducting security trainings for employees
  • Managing the company's hardware and software inventory, including the payments for licenses and hardware
  • Troubleshooting technical issues with hardware and software (IT HelpDesk)

Up until 20-30 people, these responsibilities can be split among founders, people ops and operations managers. When you reach a certain company size, it becomes natural to gather IT-related responsibilities and assign them to a single person.

To satisfy the majority of your basic needs in software services, you can use the following software:

Email, Calendar, File sharing, Docs&Spreadsheets, Video chat

  • ⭐️ Google for Business
  • Microsoft Teams

Project and Task tracker

  • ⭐️ Linear
  • Notion
  • JIRA

Knowledge base and Wiki

  • ⭐️ Notion
  • Confluence

The average cost for the services above is ~$25-50 per user per month depending on the plan.